Support isn't a four letter word
You will find our support to be attentive, focused, and fast. Particularly during critical pre-launch and immediately post-launch windows you will have our development team’s full attention and availability to ensure a seamless transition.
You are very likely to have specific requirements for support, and Tangle Media will be happy formalize an ongoing relationship where your ideal support requirements are met. This may include regular meetings, an ‘on-call’ person, or a software based approach to issue-tracking or change management. Tangle Media can provide all these things, and we look forward to determining support requirements and incorporating support into the project plan from the outset.
For code or visual edits, we specify a six month maintenance window at no cost. In truth, routine maintenance is always no-cost.
Tangle Media has never charged any client an unexpected overage. Because of the degree of control we have over our systems, almost any minor edit can be achieved within minutes, and so long as support requirements are reasonable, we simply consider routine support to be good customer service. Support needs that exceed our ability to provide ordinary technical support may be subject to cost.
We’re proud of being flexible and fair when it comes to renumeration, and always making the effort to go the extra mile. This manifests itself in our rarely billing for the really small stuff, and taking the broader view that our projects are inclusive in cost. Extra support calls, visual tweaks, meetings, documentation, or minor program changes are rarely if ever subject to costs beyond the project’s budget.